terms & conditions
the authentic canadian mukluk boot
Payment Methods
Terms and Conditions
Delivery and Returns
Security
Contacting Us
Sizing
FAQs
Payment Methods
We accept the following credit and debit cards which are handled for us by Protx, the world leader in secure e-commerce transactions.
Terms and Conditions
Make Contact
We are a limited company registered in the United Kingdom. Our holding company is Muks Limited which is company number 05673573. We operate under UK law.
Complaints Process
We are proud to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. Either phone +44 (0)207 587 0139 or e-mail sales@muklukstore.com
We want to know if things don’t run smoothly so we can continue to improve our customer service.
All complaints will come through to our Support Office in London, where they will be addressed and dealt with. The phone number is answered between 10am and 5pm weekdays. If you call outside of these hours please leave a message with your name, number and problem and we will phone you back.
Delivery and Returns
Delivery
We aim to dispatch your order within five working days. This can be subject to availability, but you will be informed within this period if we are unable to fulfill your order for any reason. Orders are sent by Fedex, so they can be tracked if they go missing. They will also need a signature at your end, so we recommend you use a daytime address e.g. workplace.
You can have gift items sent to other addresses by e-mail request sales@muklukstore.com and we will send the payment details separately to the purchaser's address.
For any further delivery queries, please phone +44(0)207 587 0139 or email sales@muklukstore.com
Returns
We want you to be satisfied when you shop with us but we understand that with online purchasing, you may occasionally want to return items that are not suitable. If you return the boots to us unworn and in their original condition, within 14 days of the date on the receipt, we will either exchange the goods for other products or issue a full refund, whichever you prefer.
If you choose to exchange for another size please check the web site for availability by going to the product and clicking on the size you want - if it appears it is available.
How to Return or Exchange
Please contact us if you wish to return an unused item. We process returns as soon as they arrive, except during extremely busy periods when there may be a short delay of up to two working days.
Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it registered post or courier.
Don't forget - refunds can only be given to the original payer so if you decide to refund a gift we can't stop the payer knowing.
For all further enquiries please phone 0207 587 0139 or e-mail sales@muklukstore.com
Security
We are committed to protecting your privacy. Our secure server software encrypts all transaction details to ensure they are protected as they travel over the internet. Our payments are handled by Protx, a world leader in secure online transactions.
No credit card details are held on our server which means no-one can hack in and get them.
For any further information on the security of our site please email sales@muklukstore.com
Privacy
At Muks we take your privacy seriously. We also want to use this great technology to treat you as real customers in the old fashioned sense of the word. We have drawn up these brief guidelines so that you know your information is secure. However, Internet technologies are rapidly evolving so these guidelines are subject to change.
What We Do
We ask you to supply the following information during the ordering process:
- name
- delivery address
- email address
- telephone number
- credit card details
- we may ask for some demographic information for user profiling in aggregate form.
We use this information for the following purposes:
- to send you the product that you have bought.
- to charge you for the product.
- to send email or conventional mail to you, after you have purchased a product.
- to let you know by email of new ranges and services that have come in.
- to perform statistical analyses measuring relative interest in the various areas of our site and customer profiles.
In addition we may employ HTTP cookies:
- to recognize users.
- to track individual shopping carts through the ordering process.
What We Don't Do
We do not, under any circumstances:
- provide personal information to any third party.
- share the information we track on this site, in any form, with advertisers or other parties.
- release personal information about any individual visitors.
Upon request, we will remove you from the Mukluk email update service. Simply write to sales@muklukstore.com with 'unsubscribe' in the subject field.
We are not responsible for the content or the privacy policies of Web sites to which this site may link.
For further details on the privacy of your information please phone 0207 587 0139 or e-mail sales@muklukstore.com
Contacting Us
If you have a question about one of our products, sizing or just want a quick chat we would love to hear from you. Click here and you can email us direct.